Como Court By Crest Terms & Conditions : Serviced Apartments Melbourne

Como Court by Crest

Como Court by Crest
Melbourne St Kilda Victoria Australia 3182

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Booking Policy:	Please read this document carefully as it sets out the terms and conditions upon which reservations are accepted by Crest on Barkly Hotel, Crest on Barkly Serviced Apartments and Como Court by Crest (together, the Crest Group). A valid credit card is required at the time of booking to secure the booking. Person making the booking must be 18 years old or over. PHOTO IDENTIFICATION Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in/arrival. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver's license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness. CREDIT CARD AUTHORISATION A credit card pre-authorisation is required at check-in/arrival to cover incidental items. We may pre-authorise a credit card for any charges we deem appropriate to incidental charges that may be applicable based on the length of stay and apartment type. Please ensure you have sufficient funds to cover additional incidentals for this purpose. Minimum authorisation charges for an apartment at Crest on Barkly Serviced Apartments are $500.00. Minimum authorisation charges for a hotel room at Crest on Barkly Hotel are value of 1 night's accommodation. Minimum authorisation charges for rooms at Como Court by Crest are are value of 1 night's accommodation. CREDIT CARD SURCHARGE A surcharge of 2% applies when paying with a Visa or MasterCard, 3% applies when paying with Diners Club or American Express. There will be no surcharge when paying cash or EFTPOS (savings or cheque account). Making a reservation automatically accepts all the terms and conditions outlined hereunder. The Crest Group reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is 1st November 2019. ADVANCED RESERVATIONS The Crest Group will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period are possible; however no rates and availability will be guaranteed and confirmed. The Crest Group reserves the right to cancel or amend (with reasonable notice) any reservations made beyond this period. ROOM / APARTMENT TYPES AND ALLOCATION Apartments and Hotel rooms reserved in each reservation are guaranteed, specific apartment numbers (within the type reserved) and floor allocations are subject to availability upon check-in/arrival and cannot be pre-allocated or guaranteed. Higher and/or upgraded apartment types need to be reserved at time of reservation to be guaranteed. If for any reason the apartment type reserved is no longer available at time of check-in/arrival, the Crest Group will provide a substituted apartment of equal or greater value and standard at the same rate confirmed. In extreme cases, the Crest Group will relocate guests to a nearby apartment or hotel of similar standard (including transportation) or alternatively offer a full refund.
Deposit Policy:	10% of total booking cost will be charged to the credit card at the time of booking. Security Deposit is also required at the time of Check in $500.
Cancellation Policy:	CANCELLATION a. The conditions applying to the cancellation of your booking will be displayed at the time of booking. b. Any cancellation fees payable by you will be deducted from any monies paid by you to Crest Group and if insufficient funds are available or if your booking is a no deposit booking, Crest Group may charge, and you authorise Crest Group to charge, the credit card the details of which you provided at the time of making your booking. c. Any surcharge applied to credit cards at the time payment for the booking is made will not be refunded. We require 48 hours notice for booking cancellation otherwise amount equivalent to first night for the number of rooms booked will be charged to credit card provided. For non refundable reservations, full amount of the booking will be charged against the credit card provided at the time of booking. If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted. GRAND PRIX POLICY: Please be advised that until Grand Prix Official dates are confirmed, reservations during March and April are subject to cancellations, surcharges and modification fees at the Hotel's discretion. Grand Prix Cancellation Policy is 90 days prior arrival date. Date: September 2020 until current date.
Child Policy:	Child over 12 is considered as adult.Child aged 3 and under is considered a child. crib and beds are 445.00 per night. Subject to availability
Noshow Policy:	NO-SHOWS OR TERMINATIONS If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Crest Group the full amount of your booking less any amount which you have already paid. The Crest Group may charge, and you authorise the Crest Group to charge, the credit card the details of which you provided at the time of making your booking.
Other Policy:	ROOM / APARTMENT DAMAGE The guest who registers at check-in/arrival will be held accountable for any damage to the apartment/hotel room and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the apartment) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival. PET POLICY The Crest Group does not permit pets at any locations save for guide dogs. Having an animal on site is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog's name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog. EVICTION OF A GUEST The Crest Group may evict a guest or visitors without warning. Guests who are evicted from a hotel will be blacklisted from Crest Hotel and Apartments locations and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur; - Intoxication and unsavoury behaviour - Overcrowding - when the number of persons in the apartment exceeds the capacity (see max capacity per apartment table) - Physical or verbal assault towards hotel representatives, residents or other guests - Wilful damage to Crest Hotel & Apartments property - Any incident for which the police need to be called onto the premises - Any behaviour posing a safety threat to others - Ignoring advice to reduce excessive noise (music or other noise) - Throwing of objects over the apartment balconies or from windows - Smoking within the apartment/hotel room (a cleaning and deodorizing fine will also apply) FAILURE TO PAY In the event that a guest fails to pay immediately upon demand any amount owing to the Crest Group on, pursuant to the reservation and accommodation (including but not limited to telephone charges, apartment damage and cleaning fees), the Crest Group reserves the right to deny access to the guest and ask that they vacate the premises.

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